Refund policy

Returns

Perishable goods such as food cannot be returned. Additional non-returnable items: gift cards.

Please do not send your purchase back to us. If you have a problem with any order, email us at contactus@hudsonhenrybakingco.com and we will work out a solution with you, which may include a refund.

Damaged or incorrect orders: If your order arrives damaged, opened, or with the wrong items, report it to us within 14 days of delivery by emailing contactus@hudsonhenrybakingco.com with your order number and a photo of the issue (the packaging and the product). Photos help us file claims with the carrier and fix our process.

Replacement vs. refund: For damaged or incorrect items, we'll first offer a replacement shipment of the same items at no cost. If you'd rather not receive a replacement, or the item is out of stock, we'll issue a refund to your original payment method for the affected items, including any shipping you paid on them.

Quality concerns: Granola not tasting fresh? Email us with the lot code and best-by date printed on the bag, and we'll make it right. Because food can't come back to us, we resolve quality issues with replacements or refunds, not returns.

Late or missing refunds (if applicable)
If you haven't received your refund, check your bank account or credit card company. It may take some time before your refund is posted. Next, contact your bank. There is often processing time before a refund is posted. If you've completed these steps and haven't received your refund, contact us at contactus@hudsonhenrybakingco.com.